The Small Print and Technical Requirements
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Terms & Conditions
We want every booking to run smoothly for both you and Smooth Duo. The information below explains the practical arrangements that help us deliver a professional performance and avoid any misunderstandings. If you have any questions before booking, we're always happy to help.
Performance Requirements & Venue Information
1] A safe, secure performance area is required. For outdoor events, suitable weather protection must be provided (roof and three sides, weighted if using a canopy), together with a safe electricity supply. If adequate weather protection is not available, we reserve the right not to perform. Any damage to our equipment resulting from inadequate protection remains the Hirer's responsibility.
2] Our preferred performance space is approximately 8ft x 5ft, although we will happily fit into a smaller area where possible. A stage is not essential, but level flooring is required. Two standard power sockets are preferred, although one is usually sufficient.
3] Smooth Duo is a fully self-contained, mains-powered act using speakers, monitors, mixer, keyboards, saxophone and percussion. Our performance is based on one location, and relocating and setting up again in another area during the event is not included.
4] Vehicle access close to the performance area and one parking space for our van are required.
5] Secure storage for instrument cases and personal belongings is appreciated during the performance.
6] For insurance and Health & Safety reasons, no one may use our equipment or enter the performance area. If microphones are required for speeches or presentations, separate arrangements should be made.
7] We normally require approximately two hours before guest arrival for unloading, setting up, soundcheck and changing.
8] Tea, coffee or soft drinks and a light meal are appreciated during longer engagements. For lunchtime performances, breakfast on arrival and a light meal after the performance are appreciated. We do not consume alcohol while working.
9] We perform only at UK mainland venues that comply with current Health & Safety requirements.
Bookings & Payments
10] For some bookings, particularly where we have not previously worked with the client, a non-refundable booking deposit may be requested. This secures the date and forms part of the agreed performance fee.
11] Unless otherwise agreed, the remaining balance may be paid by cash on the day of the event or by BACS before the performance or within seven days afterwards.
Cancellation
In the unlikely event that we are unable to perform due to illness, accident, vehicle breakdown or other circumstances beyond our reasonable control, we will inform you as soon as possible and refund any payments received in full and if the Hirer needs to cancel a booking, notice should be given in writing. Cancellations received fewer than 30 days before the performance date remain liable for the full agreed fee.
Acceptance
Confirmation of a booking constitutes acceptance of these Terms & Conditions and forms a legally binding agreement between the Hirer and Smooth Duo.
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